Delivery & Returns Policy



Please contact us within 7 days of order receipt to discuss a potential return.

We take great care to ensure that our products are not damaged prior to dispatch.

As mentioned in our product descriptions - no dog toy is indestructible and it is the responsibility of the owner to always supervise play and to remove the toy from their pet if they see that it is ripped/torn/damaged by them in any way.  We cannot accept returns for / or provide replacements for dog toys that are ripped or destroyed following order receipt.

In the unlikely event that you feel an item has arrived in bad condition please contact us within 7 days of its arrival and include the relevant images and details. 

If for example you order the incorrect sock size and wish to return them for a replacement - please return any item to us in its original packaging where possible and include a note of which size you wish to exchange them for.  Please always contact us in advance of your return.

We do not offer free returns and any returns are at the cost of the customer.  We will always endeavour to replace or refund items at our discretion.

Please contact us at and we will get back to you as soon as possible




When items are in stock we aim to dispatch all customer orders within 1-3 business days of receipt and we will endeavour to contact you about any delays in this processing time.

Please note that on occasion our dispatch times may be longer and we always aim to put a customer notice to this effect at the head of our home page.

UK - We offer Standard UK delivery which is Royal Mail 48hr Tracked service (2-4 business days).

We also offer an upgrade to Express Delivery which is Royal Mail 24hr Tracked service (1-2 business days).  

Tracking details will be provided upon order fulfilment.

ROW - As we are based in Northern Ireland we are still part of the EU customs zone which means no customs tax charges apply to import our products in Europe.

We offer global shipping from both our Shopify store and our Etsy store.

We offer Standard international shipping which is via Royal Mail International Tracked Service. 


Retail - For our select group of retail clients we ship via a number of methods including Royal Mail, Parcelforce, UPS Global etc  - the best rate is always quoted upon order confirmation. Please do not hesitate to contact us if you have a Retail enquiry -


Julie and Rob

We believe that our dogs are precious family members who in return for their unconditional love, deserve to be rightfully spoiled.

Border Loves was inspired by our love of all dogs including our own dogfamily of 4 boisterous border collies.

Based in the rural countryside of Northern Ireland ~ Our mission is to provide dogs and owners everywhere with quality products and gifts, which are beautifully and sustainably packaged and that will also sit well in the home.